The entire experience with CipperCreek was top notch. It’s not often these days that you received a great product, packaged well, and outstanding customer support! It’s the small details that impress me.
He clearly knows the ClipperCreek equipment very well.
He has patience and a sense of humor.
I think ClipperCreek is lucky to have him working with customers like me.
Keep up the great work – please share and celebrate!
Also, thanks for the 25 foot cable. You never know where the plugin on the next electric car will be. 25′ is the perfect length, no matter where the car’s port might be!
Thank you for a great, no drama product!
The LCS-20 actually charges my Prius Prime in 2 hours and delivers a milage range of 30 miles!.
The build quality of the LCS-20 is incredible. A simple design with very solid construction.
I installed the LCS-20 myself as I have some experience with electrical installations and the directions were very clear. The unit is installed outdoors and has a GFCI circuit built in. The unit goes through a self check each time it is turned on. I installed a double pole double throw switch in line with the unit so that I can switch it off when the charger is not being used.
The unit that ClipperCreek sent me had a loose connection nut on the supply line which I was able to tighten up, but when I informed customer service that it was loose, they insisted that they replace the unit although I believe the charger was safe.
They sent a replacement out the same day and told me I can use the original unit until the replacement arrived.
LL Bean customer service has always been the standard that all customer service should try to emulate. I think that ClipperCreek exceeds LL Beans customer service in their desire to make sure that I was happy and more importantly, safe with my purchase from them.
I highly recommend ClipperCreek and also appreciate that their product is made here in the US.
Let me share my Experience….
Leasing a BMW i3, Customer Service helped me to understand charging technology, so I had bought their charger at 1/3 price compared to the Bosch Technologies charger as BMW recommended. It worked flawless. Charger came with 2 year warranty. My charger stopped working after 23 months. I think it was only few days left before the warranty expired. I had called Customer Service and explained the problem. They sent me a brand new replacement. I was speechless. I am nowl using this charger for my Chevy Bolt. Thank you ClipperCreek!
Good job ClipperCreek!
Products and people such as yourself are the reason why ClipperCreek has received such good ratings on places like Amazon. I intend to add to them in the very near future.
As a woman, homeowner, divorcee and a single parent, it is easy to fall victim to scammers out there. This alone makes unsure of what to do or who to believe. I was exhausted using the public chargers but fearful of being ripped off by a contractor.
Thanks so much ClipperCreek, for taking the time to help me make an informed decision.
Thanks again and best regards.
It was an awesome experience, great people.
Aloha, your company is awesome. I had a problem with my HCS—40 and fault codes. Jose Flores was very helpful in getting me to find the fault code and sent me out a new unit in a very expeditious manner. Great companies that stand behind their products are hard to find these days. It’s very evident that your one of those companies by employing such a professional like Jose.
For what it’s worth, I have not needed much customer support from Clipper Creek, but the few instances when I have, have always been great experiences, just like today. While I don’t buy charging stations every day, I can’t think of any company that enjoys greater brand loyalty from me, and I take pleasure not only in praising you for that, but in sharing that opinion with any friend of mine that winds up buying an EV and needing a charging station themselves (passing along the excellent advice I myself was given by another of your customers, a friend of mine, when I was in the same need six years ago ?).
The moment that EVSE charges it’s first full time successfully, I’ll be stopping people on the street to tell them about Clipper Creek.
Go Giants! Go Clipper Creek!
Great job and keep up the good work!
I’m sure this doesn’t seem like much on your end, but I am truly amazed that you took the initiative on many different parts of this shipment!
1. You found a way to save me money after I happily paid for my product and shipment. This unsolicited gesture is a wonderful example of going that extra mile!
2. You introduced me to, or reminded me of, any possible incentives that would be available and even included the link!
3. You provided tracking numbers, and invoices to help ease any concerns I might have.
4. Joel, you copied Brandon which tells me there are a few people helping my EVSE arrive and you’re doing your best to keep everyone in the loop.
As you might imagine, I have never owned an electric car before. I have a million questions! I searched around the Internet for hours looking for the best solution and many many people suggested your company. Most people talked about your warranty or the ease of use of your product. A few talked about your customer service, but clearly not enough.
You have made a customer for life and created a story I will use for years to come with my teams.
Thank you for making my month with this email! I can’t wait to get my new car and will think of this every time I plug it in!
Have a great weekend!
Wow, I can’t tell you how impressed I am with this company. I have had my ClipperCreek charger working great in my garage for SIX years, first charging my Nissan LEAF and now the Nissan and a Tesla. My Tesla was plugged in on an icy day and somehow slid down the driveway on the ice after I went in the house, yanking the cord and breaking off the nozzle. I called ClipperCreek (who of course had done nothing wrong) and they were really curious and asked for photos and looked at them on the phone with me. They for some reason offered to ship me a new charging station on good faith and then had me ship the damaged one back to them AFTER I received and installed the new one! I’m not sure why, except that I expressed worry that I would be without charging in the middle of winter around the holidays. I sent them the broken one and they charged me for the cost of replacing the cable and let me keep the new one. I can’t even believe it. The personal care, the going the extra mile … the trusting me to pay them later … you just don’t get this kind of service anymore.
One happy customer…
The new unit will be externally mounted and used to charge our other EV. I live in the Colorado Rockies near a ski resort and we experience severe winter weather. I believe your product is up to the challenge.
Other EVSE companies advertise the Wi-Fi and smartphone app capabilities of their products. CC doesn’t offer these. At first glance, their Wi-Fi and software seems like an advantage for them. It really isn’t. The ability to communicate with an EV is usually a feature of the car’s software and its mobile app – not the EVSE.
Example: both my Tesla and LEAF have mobile apps that allow me to start, schedule, and monitor energy use.
I don’t need the EVSE to have its own Wi-Fi connection or software – all of this and more is handled by the car’s mobile apps through cell, Wi-Fi, or increasingly Bluetooth.
Basically, your competitor’s customers are paying for something they don’t need and won’t use. Better to focus on making the EVSE safer and more durable (like you have).
Within an hour of placing my order, someone from your company called me to make sure I knew that the charging station has a cable wrap feature and therefore I might not need the cradle. I never had a company call me and suggest I might want to cancel an order. Very thoughtful of you. As it turns out with my installation specifics I do want the cradle, and it arrived very quickly.
And then, you voluntarily gave me a lower price shipping method. Outstanding!
Thank you for your determined staff, dedicated professionalism, and always dependable customer service. You folks rock!
Another evangelistic customer for ClipperCreek and yours truly,
I’m sorry I deleted the message from the person I spoke with on the phone after I forwarded it to our electrician. I can’t pull up the message now so I can confidently thank him by name. If memory serves (and it usually doesn’t) his name is Brandon. Even if I have that wrong, though, just want to make sure to say, _great_ customer service. He was knowledgeable, courteous and efficient – patiently answered all my questions and made sure the EVSE would be available in time before making any promises. The whole experience was informative, quick and simple, and things went exactly according to plan from there. Could not ask for more! Happy to recommend ClipperCreek to friends and future customers.
Purchasing an EV was a big step for us and the decision process took a long time. The easiest part was selecting a charging station. Someone suggested ClipperCreek and each ClipperCreek person with whom we spoke was patient, knowledgeable and efficient. So far the product has been excellent and the company superb to work with.
11850 Kemper Rd., Auburn, CA 95603
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